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#1 Dermatologist-Recommended Professional Sunscreen Brand

FREE SAMPLES IN EVERY ORDER
FREE SHIPPING ON ORDERS OF $75 OR MORE

Shipping & Returns

Shipping policy:

  • EltaMD products are available online to Continental U.S. addresses only (Sorry, No PO Box) and are delivered in 4 to 7 days (excluding holidays)
  • Orders are processed and shipped Monday through Friday, excluding holidays.
  • Orders can take up to 2 business days to process.
  • Orders placed on Friday after 2:00 pm EST will not be begin processing until the following Monday (excluding holidays)
  •  At this time, only standard delivery via USPS is available.
  • We offer Free Standard shipping for all orders of $75 or more, $5.95 for orders between $35 and $75, and $7.95 for orders up to $35 (after any applicable discounts and before taxes).
  • Each order will be shipped to one address only.
  • We currently ship to the contiguous 48 United States excluding Hawaii, Alaska and Puerto Rico. EltaMD does not ship to customers outside of the United States.

Return policy:

  • Customers will need to contact Consumer Support  to get an RMA (return authorization) number. Unauthorized returns are not allowed.
  • Only items purchased from EltaMD.com can be returned to EltaMD.com.
  • Items purchased in an Authorized Skincare Professional’s office, or other Authorized Retailer, must be returned to their original point of purchase.
  • Product returns and/or refunds will only be accepted within 60 days of purchase.
  • Expired products, Trial size, and Gift with Purchase products are ineligible for return/refund.
  • All returns must be accompanied by all original components.
  • In order to offer the best shopping and product-return experience to as many guests as possible, EltaMD reserves the right to limit the number of Order returns/refunds, and the number of Product returns/refunds per customer.
  • Your order will not be eligible for return if you’ve used over 50% of the product.
  • Unauthorized returns will not be accepted and will be returned to sender.
  • Items purchased from unauthorized retailers, dealers or resellers are not eligible for return, refund or exchange.
  • Shipping and Handling charges, if any, are non-refundable.
  • Return shipping costs are the responsibility of the customer. 
  • Once EltaMD receives your authorized return, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • The return/refund process may be delayed if the authorized return is not properly addressed and/or is missing the RMA number.
  • At the discretion of EltaMD, damaged, broken in transit, leaking or defective products purchased within 60 days may be partially refunded or replaced at no charge after inspection.

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