Shipping policy

EltaMD.com Shipping Policy

• EltaMD products are available online to U.S. customers only.

• EltaMD orders are shipped to contiguous U.S. residential addresses only, and can take up to 6 business days to be delivered (excluding holidays).

• Orders are processed and shipped Monday thru Friday, excluding holidays.

• Orders can take up to 2 business days to process (slightly longer during peak holiday times).

• Orders placed on Friday after 2:00 pm EST, or on a Saturday/Sunday will not begin processing until the following business day (excluding holidays).

• We offer the following Shipping Tiers and Fees (after any applicable discounts and before taxes):

• Free Standard shipping (est. 4 to 6 business days) for all orders of $75 or more

• $5.95 shipping charge fee for Standard shipping (est. 4 to 6 business days) on orders between $35 and $75

• $7.95 shipping charge fee for Standard shipping (est. 4 to 6 business days) on orders up to $35

• Standard shipping orders are delivered via UPS to the shipping address Monday thru Saturday (excluding holidays).

• Free Shipping promotions for orders below $75 are valid on Standard shipping only. 

• Each order will be shipped to one address only and cannot split ship products.

• We are unable to deliver to PO Box, APO, FPO & DPO addresses, and to customers outside of the United States.

• Orders of $500 or more may require a signature for receipt at time of delivery.

• Shipping dates and Delivery times are estimated and not guaranteed.

• Customers have up to 30 minutes after an order has been placed to Cancel or Edit their order via the links in the Order Confirmation Screen and/or the Order Confirmation email. 

• Customers are responsible for notifying our Consumer Support team when an order has been returned to EltaMD by the shipper due to an insufficient address or other delivery issues.

• Refunds for orders that are returned to EltaMD by the shipper can take up to 14 days to process.