EltaMD Pro Return Policy
Return Policy for PCASkin and EltaMD Products
Effective August 1, 2022
RETURNS: All product returns require prior approval by Seller and must be within the expiration date. Please call 800-633-8872 (EltaMD®) or 877-722-7546 (PCA Skin) for prior approval. Returns sent without authorization will be sent back to the buyer and product credit will not be issued. Seller is not responsible for lost returns.
Unused, unopened or unmarked full cases may be returned within 60 days of the purchase date and are subject to a 20% restocking fee.
Returns must be shipped by Buyer to Seller, and must include a Return Good Authorization (RGA) Number. Only product costs are subject to product credit; shipping and handling costs will not be reimbursed.
Patient returns due to dissatisfaction may be returned for a replacement within 4 months of the purchase date
from Seller. Patient returns must be shipped by the buyer before the product will be considered for product replacement and must include an RGA Number.
Seller will honor this policy unless the products are not dispensed properly.
All leaking or defective products will be replaced at no charge. Seller will provide a return label and issue a replacement. Leaking or defective products must be returned or Buyer will be charged for replacements. Seller strictly monitors returns associated with Internet sales and we reserve the right to deny the return of Internet purchases.
Trade show/conference purchases, products received at training or giveaway products are final. Product missing or damaged in trade show/conference orders must be reported to Seller within two weeks of the date of purchase or training. Leaking or defective products will be replaced at no charge. Seller will provide a prepaid UPS return label with your product replacement. Leaking or defective product must be returned or Buyer will be charged for replacement product. Seller cannot take returns or exchanges at trade shows/Conferences. All purchases of trial-size products and monthly promotional products are final.
For PCA Skin® related returns, contact the team directly at 877-722-7546 or firstname.lastname@example.org
For EltaMD® related returns contact the team directly at 800-633-8872 or email@example.com