You can change your EltaMD Subscription next order date, skip an order, change your selected frequency, or cancel an EltaMD Subscription order by visiting the My Account section on EltaMD.com and clicking on Manage Subscriptions. Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date: To change your next order date, please visit the Subscriptions section within your account page, and click the EltaMD Subscription item you want to change, then click the Next Order Date and select a new date for your order, and finally click Update Next Order Date. This will change the order date for the entire EltaMD Subscription order.
Skip a delivery: To skip an EltaMD Subscription order, please visit the Subscriptions section and click the EltaMD Subscription item you want to change, then scroll down and click Skip This Order. This will skip the order date for the entire EltaMD Subscription order.
Change item quantity: To modify the quantity of an EltaMD Subscription item, please visit the Subscriptions section and click the EltaMD Subscription item you want to change. The current quantity ordered is displayed under the EltaMD Subscription item. To change the quantity ordered, simply click the Quantity, select your desired quantity and click Update Quantity. This will be the new order quantity for the entire EltaMD Subscription order.
Add a new item: To add a new EltaMD Subscription item, please visit the Subscriptions section within your account and click Add a product. Simply select the EltaMD Subscription items from the list and choose your Quantity, Order Frequency, Ship To, and First Shipment Date, and click Add a Product. Only select EltaMD products are available for the EltaMD Subscription service.
Change shipment frequency: To modify the order frequency of an EltaMD Subscription item, please visit the Subscriptions section within your account and click the EltaMD Subscription item you want to change. The current order frequency is displayed under the EltaMD Subscription item. To change the frequency, simply click the Order Frequency, select the Charge and Ship Every desired frequency and click Update Frequency.
Send an order now: To send an EltaMD Subscription order now, please visit the Subscriptions section within your account and click the EltaMD Subscription item you want to change and simply click Order Now under the EltaMD Subscription item.
Cancel an item: To cancel an EltaMD Subscription item, please visit the Subscriptions section within your account and click the EltaMD Subscription item you want to cancel. Scroll down and Click Cancel Subscription that is displayed under the EltaMD Subscription item. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason, click the Cancel button. Your subscription will be canceled and no future orders will be placed. Please allow up to 24 hours for any modifications or cancellations to be processed.