EltaMD Subscriptions FAQs
Never run out of EltaMD. Subscribe today and get your favorite EltaMD product automatically shipped to your door*
The EltaMD Subscription service is a convenient way for you to get EltaMD products delivered on a regular schedule. By signing up for a subscription, you authorize us to automatically charge the credit card you've saved on file, and ship you your favorite products based on your chosen frequency. The service is easy to use and customizable; you can update your orders at any time in your account on EltaMD.com. Sign up for the EltaMD Subscription service to enjoy 10% Off with all subscription orders.
You always have complete control over your EltaMD Subscription orders. You will receive an email reminder before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the EltaMD Subscription section of your EltaMD.com account. Changes to orders can be made any time before the next scheduled shipment date.
Signing up for the EltaMD Subscription Service is easy; just choose the Subscribe & Save 10% Off option on select EltaMD products, set your preferred Shipment Frequency, and Check Out as normal.
After you sign up for the EltaMD Subscription service, you will receive an email confirming your EltaMD Subscription order. This email will include a link to access the EltaMD Subscription section in your EltaMD.com account where you can manage your future orders, EltaMD Subscription products, and account information such as billing and address details.
We will place your EltaMD Subscription orders automatically according to your selected frequency, and you will only be billed when the order is shipped. We will send you an email reminder before each EltaMD Subscription order. You will also receive email notifications regarding other important information related to your EltaMD Subscription account, such as if your item is discontinued or out of stock, if you cancel your EltaMD Subscription, and confirmation when an order is placed successfully.
Subscriptions are available on most items. Just look for the One Time Purchase or Subscribe & Save option on your favorite product.
You can view your EltaMD Subscription information by visiting the My Account section on EltaMD.com and clicking Manage Subscriptions. You will see a list of all your Active Subscriptions, Upcoming orders, Purchase history, Shipping addresses and Billing information.
You can cancel an EltaMD Subscription order by visiting the My Account section on EltaMD.com and clicking on Manage Subscriptions. To cancel an EltaMD Subscription item, please visit the Subscriptions section within your account and click the EltaMD Subscription item you want to cancel. Scroll down and Click Cancel Subscription that is displayed under the EltaMD Subscription item. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason, click the Cancel button. Your subscription will be canceled and no future orders will be placed. Please allow up to 24 hours for any modifications or cancellations to be processed.
You can change your EltaMD Subscription next order date, skip an order, change your selected frequency, or cancel an EltaMD Subscription order by visiting the My Account section on EltaMD.com and clicking on Manage Subscriptions. Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date: To change your next order date, please visit the Subscriptions section within your account page, and click the EltaMD Subscription item you want to change, then click the Next Order Date and select a new date for your order, and finally click Update Next Order Date. This will change the order date for the entire EltaMD Subscription order.
Skip a delivery: To skip an EltaMD Subscription order, please visit the Subscriptions section and click the EltaMD Subscription item you want to change, then scroll down and click Skip This Order. This will skip the order date for the entire EltaMD Subscription order.
Change item quantity: To modify the quantity of an EltaMD Subscription item, please visit the Subscriptions section and click the EltaMD Subscription item you want to change. The current quantity ordered is displayed under the EltaMD Subscription item. To change the quantity ordered, simply click the Quantity, select your desired quantity and click Update Quantity. This will be the new order quantity for the entire EltaMD Subscription order.
Add a new item: To add a new EltaMD Subscription item, please visit the Subscriptions section within your account and click Add a product. Simply select the EltaMD Subscription items from the list and choose your Quantity, Order Frequency, Ship To, and First Shipment Date, and click Add a Product. Only select EltaMD products are available for the EltaMD Subscription service.
Change shipment frequency: To modify the order frequency of an EltaMD Subscription item, please visit the Subscriptions section within your account and click the EltaMD Subscription item you want to change. The current order frequency is displayed under the EltaMD Subscription item. To change the frequency, simply click the Order Frequency, select the Charge and Ship Every desired frequency and click Update Frequency.
Send an order now: To send an EltaMD Subscription order now, please visit the Subscriptions section within your account and click the EltaMD Subscription item you want to change and simply click Order Now under the EltaMD Subscription item.
Cancel an item: To cancel an EltaMD Subscription item, please visit the Subscriptions section within your account and click the EltaMD Subscription item you want to cancel. Scroll down and Click Cancel Subscription that is displayed under the EltaMD Subscription item. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason, click the Cancel button. Your subscription will be canceled and no future orders will be placed. Please allow up to 24 hours for any modifications or cancellations to be processed.
To review or modify your EltaMD Subscription shipping address by visiting the My Account section on EltaMD.com and clicking on Manage Subscriptions.
To change the shipping address for an order, please visit the Subscriptions section within your account and click the EltaMD Subscription item you want to edit. Scroll down and click the current shipping information. On the Edit Shipping Address Screen, you can edit the Current Address or select Other Address. This address will apply to all EltaMD Subscription and future orders unless otherwise noted.
You may also visit the Shipping Addresses section within your account and click the EltaMD Subscription item you want to edit. Scroll down and click the Shipping Address you would like to edit. Make the edits you would like to make, and click Update Shipping Address. This address will apply to all EltaMD Subscription and future orders unless otherwise noted.
Please allow up to 24 hours for any modifications to be processed.
To review or modify your EltaMD Subscription shipping address by visiting the My Account section on EltaMD.com and clicking on Manage Subscriptions. and then clicking Billing information. You will then need to click Send email to update to receive further instructions to securely update your payment and billing information.
You can view your future EltaMD Subscription deliveries by visiting the My Account section on EltaMD.com and clicking on Manage Subscriptions. and then clicking Upcoming orders. You will see a list of all your Upcoming orders.
You can view your future EltaMD Subscription Purchase history by visiting the My Account section on EltaMD.com and clicking on Manage Subscriptions, and then clicking Purchase history.
Yes, there is a maximum limit of 4 items per SKU/Style allowed per customer.
New and recurring subscription orders ship as per our Shipping Policy. Free Shipping promotions for orders below $75 are valid on Standard shipping only an not valid on new and recurring subscription orders.
*EltaMD provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Use and Terms of Sale. Your subscription order will be automatically charged to your payment method at the subscription price and frequency indicated on your order. Each new/recurring order will be billed at the subscription price in effect on the day the order is processed. Applicable shipping fees and taxes will be calculated at time of shipping. Your subscription will continue until canceled. You can cancel your subscription at any time by visiting your account or contacting Consumer Support. We reserve the right, in our sole discretion, to terminate your subscription at any time without notice.