Airless pump (UV Clear, UV Daily, UV Sport Etc.)
Please try the following steps:
1. With the cap cover in place over the pump, invert the container upside down and tap firmly 4-5 times. (This will force the liquid up into the actuator and create a vacuum).
2. Return the container to its upright position.
3. Remove the cap, and with the nozzle away from your face, press the pump to dispense the product into your hand. It may take several pumps to completely prime the pump to allow the actuator to deliver the product.
4. If the pump continues to fail, try steps 1 through 3 again, but tapping slightly harder to force the liquid into the actuator.
Airless pump (UV Elements/ UV Replenish)
Please try the following steps:
It takes about 5 pumps to “prime” it so the product comes out. Also, sometimes the pump gets an air pocket that blocks the product from coming out. There’s a very easy fix for that:
1. First, hold the tube upright so the pump head is up.
2. Remove the cap cover if it’s still on.
3. Now, press the pump down completely. Keep holding it down while slowly squeezing the tube. This action releases the air pocket.
4. When the air pocket has pushed through, the product will dispense properly.