ELTAMD 60-DAY SATISFACTION GUARANTEE
At EltaMD, Inc. (“EltaMD”), we stand behind our products and quality controls. If for any reason you are not satisfied with an EltaMD product you purchased from our website or one of our authorized sellers, you may request a replacement product or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the EltaMD 60-Day Satisfaction Guarantee (“Guarantee”) is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser.
How To Claim The Guarantee
If you are unable to return your product to the authorized seller from whom the product was purchased, please call one of our experts at 1 (800) 588-5561, Ext 4 and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your EltaMD product, a proof of purchase, and any other supporting information.
You must submit your Guarantee request within sixty (60) days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Guarantee Guidelines
EltaMD reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the EltaMD 60-Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized EltaMD reseller, please go to https://eltamd.com/pages/authorized-reseller.